Can't send email

Les Lundquest 0 Reputation points
2026-09-14T13:53:52.3166667+00:00

My email was hacked yesterday and sent out 100s of fraudulent emails. I changed the password. Now all emails have a golden lock next to every email, and I am unable to send out an email.

Outlook | Web | Outlook.com | Account management, security, and privacy
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  2. Chloe-V 13,190 Reputation points Microsoft External Staff Moderator
    2026-09-15T02:31:47.9833333+00:00

    Hi @Les Lundquest

    I’m sorry you’re experiencing this. To ensure I provide the correct guidance, could you please confirm whether this is a personal Outlook.com/Hotmail account or a Microsoft 365 work or school account?

    Once I have this information, I’ll be able to advise you on the appropriate next steps.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.  

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