ONEDRIVE cancellation

Question

ONEDRIVE cancellation

Llewellyn Francis 0

I have paid for the first month of one drive for 200GB storage but I need to cancel this payment. I have been to the my account page, but I cannot see the payment for this or how to cancel it.

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1 answer

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Answer 1

1

Log into any Microsoft account you may have on this link to check if you can find the subscription, if not, on each account, click Billing on the left are you able to find the subscription payment.

https://account.microsoft.com/services/

2

If you are still unable to find the subscription, using any Microsoft account you may have, try using the steps they provide on this link to find that payment.

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

3

If you are still unable to trace the subscription on any Microsoft account you own, if you pay Microsoft directly for the subscription, this forum is just a user to user forum, no-one here has any account access, you will need to contact Microsoft Support directly, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option