Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
If the account is a Microsoft account, the email used to sign in can be changed by adding the correct email address as an alias, making it primary, and then removing the incorrect one.
Steps:
- Go to Manage how you sign in to Microsoft: https://account.live.com/names/manage
- Select Add email.
- Add the correct email address.
- After it is added, select Make primary for the new address.
- Remove the incorrect address if it is no longer needed.
Important:
- The email addresses on a Microsoft account are aliases, and they share the same account, password, subscriptions, and settings.
- Verification codes sent by email can only be sent to the primary alias or another email added as a way to verify sign-in.
- If the correct email address is already in use on another Microsoft account, it cannot be added as an alias to this account.
If the issue is specifically with a Microsoft 365 subscription tied to a different existing Microsoft account, the supported path in the provided guidance is to cancel the subscription on the wrong account and then sign up again with the correct account.
- Change the email address for your Microsoft account
- How to add an email address to your Microsoft account
- I want to change the email associated with Microsoft 365. How can I change it to my other account? - Microsoft Q&A
- I can't change email address for logging in my Microsoft subscription account by another existing email at outlook.com, the email system recogised "This email address is already taken. Please try another.' - Microsoft Q&A