my outlook email has been hacked, i have tried all the previous help from the chat room still in trouble

David J Maynard 0 Reputation points
2026-09-14T13:00:59.1133333+00:00

Only scam emails are in my in box, no emails from any external source recieved

Outlook | Web | Outlook.com | Account management, security, and privacy
0 comments No comments

2 answers

Sort by: Most helpful
  1. Virginia M 42,075 Reputation points Independent Advisor
    2026-09-14T14:18:25.1933333+00:00

    As for the scam emails:

    Check to see if there are any message rules enabled which are forwarding emails to another address.

    Outlook via the web:

    Click the cog icon>Email>Rules.

    Also check for hidden rules:

    Please check the suggestions here to see if there’s any hidden message rules:

    https://learn.microsoft.com/en-us/answers/questions/4727095/undeletable-inbox-rule-placed-by-a-hacker

    https://learn.microsoft.com/en-us/answers/questions/5492279/someone-has-hacked-my-email-and-created-a-forwardi

    https://learn.microsoft.com/en-us/answers/questions/4738494/a-draft-has-been-appearing-in-our-inbox-and-when-w

    As a last resort you’ll need to contact support:

    https://learn.microsoft.com/en-us/answers/questions/5569093/my-outlook-account-was-hacked-auto-reappearing-inb Follow the instructions from the marked answer.

    Was this answer helpful?

    0 comments No comments

  2. Virginia M 42,075 Reputation points Independent Advisor
    2026-09-14T14:17:56.45+00:00

    Have you recovered your account? If not:

    Please note we’re fellow users like yourself & have no access to accounts.

    Try recovering your account here:

    Hacked:

    https://support.microsoft.com/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

    Or:

    Can’t sign in:

    https://support.microsoft.com/account-billing/you-can-t-sign-in-to-your-microsoft-account-475c9b5c-8c25-49f1-9c2d-c64b7072e735

    You can try also https://support.microsoft.com/home/contact & type Account Recovery in the box, then choose the Contact Support tab above & select Windows, then recovery from the drop down menus.

    If none of the above work then you’ll require the account recovery form:

    https://account.live.com/acsr

    Please note if you have 2/multi factor authentication active on your account then you cannot use the form to recover the account.

    If you’re successful in changing the details then you may find that the account is limited for 30 days, this is a security feature & cannot be circumvented.

    Please be aware that if the email address has been changed to that of the hacker &/or 2fa/mfa has been enabled then usually there’s nothing which can be done.

    Was this answer helpful?

    0 comments No comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.