My account is hacked and stuck in a mail loop.

Question

My account is hacked and stuck in a mail loop.

Yuu OP 0

So I recently have been hacked again while playing Minecraft and from the looks of it in my email is that this person have purposely log in multiple accounts for my microsoft account to make it hard to recover. I am also unable to recovery due to my access to my account have been kicked by the hacker. My original passwords, contact email, and the outlook account does not exist for microsoft to detect the problem. Can you help any admins out there

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Answer 1

John Jefferson Doyon 88,240 Independent Advisor

Hi, @Yuu OP

I understand how important your account is to you, so I’m going to be honest. If the email address has been changed and two-factor authentication has been enabled by the hacker, unfortunately, the account may no longer be recoverable.

Just to confirm:

Try searching for the account using these steps from Microsoft: https://support.microsoft.com/account-billing/forgotten-your-microsoft-account-username-b2049472-3b8f-27d3-61c6-67a668453f4c
Click on "Search" and follow the instructions provided.

If you receive any error messages, such as “account doesn’t exist” or anything else, please let me know.

Thanks!

Yuu OP 0 Reputation points

2026-09-14T13:31:32.3233333+00:00

How come? I did everything the steps told me to do
Yuu OP 0 Reputation points

2026-09-14T13:35:56.71+00:00

Okay so I did what you told me and yes it said "account doesn't exist"
John Jefferson Doyon 88,240 Reputation points Independent Advisor

2026-09-14T13:40:23.25+00:00

I understand how stressful it can be to lose access to your account. Unfortunately, if the Microsoft Self-help tool didn’t work and the email address linked to the account has already been changed, the account is essentially lost.

If you have any active subscriptions linked to that account, you may need to contact your bank or card provider to block the recurring charge and prevent future billing.

I know this isn’t the outcome you were hoping for, but I recommend creating a new Microsoft account and setting up stronger security options like two-step verification to help protect it moving forward.
John Jefferson Doyon 88,240 Reputation points Independent Advisor

2026-09-14T13:40:49.0633333+00:00

Please let me know if you have any further questions or concerns.

Thanks!
Yuu OP 0 Reputation points

2026-09-14T13:49:32.79+00:00

okay but how do i remove it if its connected to my email originally because I am concerned for my personal info and banks like that will be exploited in the future.
I keep trying to log in my microsoft that got hacked right and it keep showing more unfamiliar gmail and outlook accounts. It's even concerning is that it use 33mail.com for it to be connected.

I'll give u some examples of it because I don't care about this hacker life.

vy****@igloo.st.
za**@zyger.33mail.com
John Jefferson Doyon 88,240 Reputation points Independent Advisor

2026-09-14T13:59:07.82+00:00
I understand your concerns as this has happened to me before.

At this point, you need to contact your bank or card provider and ask them to issue another card.

To limit further damage:

Inform your contacts that your old email was compromised. Tell them to ignore any suspicious messages from it

Update your email on important services (banking, social media, etc.) Enable 2-step verification on your new account

Also, is the hacked account still sign in to your Windows PC?
Yuu OP 0 Reputation points

2026-09-14T14:05:46.5833333+00:00

Thankfully no because I immediately took actions. I will be doing more check ups just in case.
John Jefferson Doyon 88,240 Reputation points Independent Advisor

2026-09-14T14:08:57.86+00:00

Ok, let me know what you find and how I can help. Thanks!