catched credentials expired to log in to my account

Alvaro Franco 0 Reputation points
2026-09-14T11:59:54.44+00:00

I am traying to save a powerpoint fie into my Onedrive cloud account, but I cannot beccause I cannot log inm and I get a message stating that my catched credentials expired

Microsoft 365 and Office | OneDrive | For home | Windows
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  1. AI answer

    2026-09-14T12:00:06.56+00:00

    This usually happens when OneDrive has expired or stale cached sign-in data on the PC. On Windows, refresh the cached OneDrive credentials first:

    1. Press Windows key + R.
    2. Enter %localappdata%\Microsoft\OneDrive\settings and select OK.
    3. Delete PreSignInSettingsConfig.json.
    4. Start OneDrive again and sign in.

    If OneDrive still will not sign in:

    1. Sign out of OneDrive.
    2. Remove all folders in:
      • %localappdata%/Microsoft/OneAuth
      • %localappdata%/Microsoft/IdentityCache
    3. Start OneDrive and try signing in again.

    If the problem continues, uninstall and reinstall OneDrive. Microsoft states that uninstalling OneDrive does not delete files or data, and files remain available by signing in to OneDrive on the web.

    If this is a Microsoft personal account and the password may be the issue, use the Microsoft account sign-in helper. If it is a work or school account, reset the password or contact the organization IT admin.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. EmilyS726 266.8K Reputation points Independent Advisor
    2026-09-14T12:50:29.17+00:00

    Hello

    Please exit out of all of your Office apps, such as Word, Excel.

    Right click on your Windows start button and launch Terminal (admin).

    Then run these commands one at a time. 

    defaults write com.microsoft.Word ResetOneAuthCreds -bool YES

    defaults write com.microsoft.Excel ResetOneAuthCreds -bool YES

    Restart the apps and try to save again.

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