Could not login to Azure Portal with MFA enabled on a particular tenant

Himani 0 Reputation points
2026-09-14T09:44:36.9366667+00:00

Stuck in authenticator loop while trying to login to azure portal for the tenant 440cfeec-dd0a-4d37-bc29-570165599d3e. Could not raise the ticket also as it requires to login and when I try to login with another tenant its giving error while trying to navigate to the porta.

Microsoft Security | Microsoft Authenticator
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  1. Mohammad Wasi Haider 245 Reputation points
    2026-09-15T12:18:17.8033333+00:00

    Hi Himani,

    This looks like an MFA lockout for that specific tenant. If there is another Global Administrator in the affected tenant, ask them to reset your authentication methods and require MFA re-registration.

    If you are the only Global Administrator and cannot access the tenant through any other authentication method, this becomes a tenant lockout scenario. Microsoft’s Data Protection/Tenant Recovery team would need to verify ownership and help restore access. Microsoft moderators have confirmed this recovery route for similar MFA lockouts.

    Since you can access another tenant, you can also raise a support request from there and clearly provide the affected tenant ID, explaining that the ticket is for an MFA lockout in a different tenant.

    Thank you, and feel free to respond back for more assistance.

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