Use the existing Microsoft account. A new email address is not required.
Try this path:
- Verify that the email is already a Microsoft account by signing in at Microsoft Account.
- If sign-in works there, the account is valid.
- If Windows setup keeps saying the internet connection is lost, switch the network and try again.
- Use a different connection such as a mobile hotspot.
- Avoid public or captive Wi-Fi networks.
- Then retry the same email address.
- If setup still blocks progress, finish setup temporarily without using that account.
- Complete setup with another existing Microsoft account, or
- Set up the PC with a local account first, then switch it afterward.
- After reaching the desktop, connect the intended Microsoft account in Windows.
- Go to Settings > Accounts > Your info and switch to the Microsoft account, or
- If the device was set up with a local account, follow the Windows steps to change from a local account to a Microsoft account.
- If the email address is not yet attached to the Microsoft account in the way needed for sign-in, add it as an alias.
- Go to the Microsoft account how you sign in page.
- Select Add email.
- Follow the prompts to add the current email address or create a new Outlook.com alias attached to the same Microsoft account.
Important details:
- An alias is another email address that uses the same Microsoft account, inbox, contacts, subscriptions, and settings.
- If creating a new Microsoft account is attempted instead, an old address cannot be reused for a new account.
If account creation is the only option shown during setup, complete setup with a local account first, then change it to the Microsoft account afterward.