Office 365 personal doenst word

Question

Office 365 personal doenst word

Robson Fernandes Vilanova 20

I have a long-life personal signature of Office 365, but everytime a open de app, it shows the message "Yur student account is no longer activaded".

Robson Fernandes Vilanova 20 Reputation points

2026-09-14T03:23:49.2666667+00:00

My account is not related to a school account. I've paid for this Office 365.
Robson Fernandes Vilanova 20 Reputation points

2026-09-14T03:28:12.9466667+00:00

I've done all of this before asking for support.
Robson Fernandes Vilanova 20 Reputation points

2026-09-14T03:30:44.34+00:00

Is there a support number here in Brazil so I can call?

2 answers

Your answer

Robson Fernandes Vilanova 20 Reputation points

2026-09-14T03:23:49.2666667+00:00

My account is not related to a school account. I've paid for this Office 365.
Robson Fernandes Vilanova 20 Reputation points

2026-09-14T03:28:12.9466667+00:00

I've done all of this before asking for support.
Robson Fernandes Vilanova 20 Reputation points

2026-09-14T03:30:44.34+00:00

Is there a support number here in Brazil so I can call?

Answer 1

DaveM121 930.8K Independent Advisor

Your screenshot indicates you are logged into Office with a .onmicrosoft.com account, that is either a work or school account.

If you have a personal Microsoft Office licence, then that is the account you need to log into Office with.

Log into your Microsoft account on this link, do you find your Office licence linked to your account there.

https://account.microsoft.com/services/

0 comments

Answer 2

That message usually appears because Office is still signed in with an old school account, or the app is not activated with the Microsoft account that owns the personal purchase.

Try this in order:

Check that the personal license is on the correct Microsoft account
Sign in to Services & subscriptions and confirm the Office product is listed on the personal Microsoft account that was used to buy it.
Sign in to Office with the right account
Open Word or Excel, choose Sign in, and use the same personal Microsoft account from Services & subscriptions. If there are multiple email addresses, try each personal account that might have been used for the purchase.
Remove old Office versions if more than one is installed
On Windows, open Control Panel → Programs → Programs and Features. Search for office. If more than one Office version appears, uninstall the version that is not being used, then restart the PC.
If activation still fails, repair Office
After restarting, open an Office app and sign in again. If it still does not activate, run an online repair for Office.
If the app shows Product Deactivated
Select Reactivate from the banner, or sign out of all Microsoft 365 apps, close them, reopen an app, and sign in again.

If the personal Office purchase does not appear under Services & subscriptions, that account cannot activate Office. In that case, Office must be activated with the Microsoft account that originally purchased it.