I can't press save after I did my captcha for my Microsoft 365 product key

Question

I can't press save after I did my captcha for my Microsoft 365 product key

Granite 0

Hi,

After doing all the steps for the product key I bought I arrived to the captcha and after I completed it, it doesn't let me press save. I did find a Q&A on here that had some solutions for my problem such as turning off extensions, incognito mode, etc but nothing has worked so far, so I have brought my question here.(I left a comment on the original post+following but no one has answered me)

Can you help me?

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1 answer

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Answer 1

Hello,

May I please know whether the product key you purchased is for a Microsoft 365 Personal or Microsoft 365 Family subscription?
Also, did you receive the product key on a physical Microsoft 365 key card from a third-party seller, or did the seller send the product key to you via email?

Before redeeming the key again, ensure the Office 365 1-Year subscription is already associated with your Microsoft account.

You can sign in to the Services & Subscriptions page to check that - https://account.microsoft.com/services

If the subscription is not associated with your account,

Connect your PC to another Wi-Fi network, such as a mobile hotspot network.
Then, use another/new web browser.
Go to https://setup.office.com/redeem/enter-key to redeem the key successfully.

You can also use the mobile web browser on your smartphone and then visit the link above to redeem the key.