Unable to access login verification

Tira Webb 0 Reputation points
2026-09-13T22:42:35.02+00:00

When logging in to my account for reach.edu university, the authenticator app will not send a notification to verify. A code will automatically come up to verify but will not send. When checking a code error message will come up to access account on the authenticator website but will not allow access

Microsoft 365 and Office | Subscription, account, billing | For education | Other
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  1. Killian N 3,900 Reputation points Independent Advisor
    2026-09-14T11:45:10.98+00:00

    Hi Tira Webb,

    If Microsoft Authenticator is not sending the approval notification and the verification code is not being accepted, please try the following:

    • Make sure Microsoft Authenticator is updated and notifications are enabled.
    • Check that your device has a stable Internet connection and that the date/time are set automatically.
    • If available, select "Sign in another way" and use another verification method.

    If no alternative verification method is available, since this is a university account, the MFA settings are managed by your university IT administrator. Unfortunately, this isn't something that can be reset from the user side.

    I'd recommend reaching out to your university's IT administrator and explaining that you're unable to sign in because you're stuck and the Microsoft Authenticator app and are no longer receiving authentication prompts or codes.

    You can specifically ask whether they can:

    • Reset your MFA settings
    • Require MFA re-registration
    • Remove your existing Authenticator registration so you can set it up again

    You may also want to share the following Microsoft article with them: Manage authentication methods for Microsoft Entra multifactor authentication - Microsoft Entra ID | …

    If you are unsure who your IT administrator is, you can refer to this official Microsoft guide for assistance: How do I find my Microsoft 365 admin? - Microsoft Support   

    User's image

    Once your IT administrator resets your MFA registration, you should be able to sign in again and go through the Microsoft Authenticator setup process from the beginning, including scanning a new QR code on your device.

    I hope this points you in the right direction. If you receive any updates from your IT team or run into any issues along the way, feel free to reply back with more details and I'll be happy to help further.

    Best regards,

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  2. AI answer

    2026-09-13T22:42:50.6366667+00:00

    For a university account, this is typically an MFA registration or notification-routing issue with Microsoft Authenticator.

    Try these steps in order:

    1. Open Microsoft Authenticator and make sure the app itself opens normally, is responsive, and shows the account.
    2. Make sure Authenticator is unlocked. For work or school accounts, sign-in approval may fail if the app is locked.
    3. Check that notifications are enabled for Microsoft Authenticator. Silent or disabled notifications can prevent the approval prompt from appearing.
    4. Update Microsoft Authenticator from the device app store.
    5. Restart the phone.
    6. If sign-in still fails, switch between Wi‑Fi and mobile data and try again.
    7. Check the phone date and time settings and make sure they are correct.
    8. If the notification may be going to an older phone, check that device. Authenticator can send the push to the device where the app was last used.
    9. If another verification method is available, select Other ways to sign in and use that method.

    If the account is a school account and the app still will not send or approve the verification, the university IT administrator needs to reset or require re-registration of MFA. This is the standard resolution when access is stuck in an Authenticator loop for a school-managed account.

    If available before contacting IT, send app logs from Authenticator: open the app menu, then select Send feedback.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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