Email Hacked

TT 0 Reputation points
2026-09-13T21:55:34.26+00:00

My emails have been hacked.

Are coming through like a ceefax page

Please help

Thank-you

Outlook | Web | Outlook.com | Account management, security, and privacy
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  1. EmilyS726 266.6K Reputation points Independent Advisor
    2026-09-13T22:29:17.75+00:00

    Hello

    I've seen this type of issues from other users from time to time in this forum. I've since compiled a list of things you can do to resolve it.

    I am going to share with you the comprehensive list of things to do, please feel free to skip those you already did.

    This process can take 24 hours to take effect. So please do not expect immediate results.

    Please complete these steps on a computer, not on a smartphone or tablet.

    ====================

    First, go to https://www.outlook.com and sign in.

    Click the gear icon in the top right corner to open Settings.

    Under Mail, review the following areas:

    Rules

    If any rules are listed, delete all of them.

    Conditional formatting

    If anything is set up there, delete it.

    Forwarding and IMAP

    If you see any entries or settings you did not create, remove them. Turn off POP and IMAP.

    Junk

    Review Safe sender and blocked list. If you don't recognize any, remove them.

    After that, exit Settings and return to outlook.com.

    Open the To Do section by clicking the blue checkmark icon on the left side. Delete anything there that was not created by you.

    ====================

    Go to https://account.live.com.

    Under Your info > Sign-in preferences, review all aliases on the account. If you see any alias you do not recognize, remove it.

    Next, go to the Devices section of your Microsoft account and remove any devices you do not recognize.

    ====================

    Please also do the following in Security section

    Change your password

    Enable two-step verification

    ====================

    Go here https://account.microsoft.com/privacy/app-access Click on "Don't allow" for anything you don't recognize.

    =======================

    Then go to Security > Manage how I sign in and make sure all contact information belongs to you.

    On that same page, scroll down to App passwords and remove any existing app passwords.

    Also on the same page, click on Sign out everywhere. This is intended to disconnect any active sessions that may still be connected. Please note that this can take up to 24 hours to fully take effect.

    ====================

    In addition, this problem can sometimes be caused by a malicious script or infection on one of your devices.

    Are you using a Windows computer to check email? Do you use an email app such as Outlook Classic or New Outlook?

    If so, please open the app and remove the account from the app settings.

    Then go to the Microsoft Safety Scanner download page:

    https://learn.microsoft.com/defender-endpoint/safety-scanner-download

    Download the 64-bit version, run a full scan, and let me know what the final results say.

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  2. AI answer

    2026-09-13T21:55:48.6633333+00:00

    If the account may have been hacked, start with these steps:

    1. Check recent sign-in activity at https:⁠//account.live.com/activity. Review when and where the account was accessed and mark anything unfamiliar.
    2. If the account is blocked because of unusual sign-in activity, use the Sign-in Helper to unblock it.
    3. Add or review security info such as an alternate email address and mobile phone number so account recovery is easier.
    4. Change the password and enable stronger account protection if available.
    5. In Outlook.com, check for suspicious mail behavior:
      • Settings > Mail > Forwarding and remove any forwarding address that was not added intentionally.
      • Settings > Mail > Rules and remove unfamiliar rules that forward, move, or delete messages.
      • Check Deleted Items, Junk Email, and Archive for missing mail.
    6. If messages look suspicious, do not open unexpected attachments or links. A yellow safety bar means content was blocked and should only be opened if the sender is trusted. A red safety bar means the message may be unsafe and should be deleted.
    7. Make sure the device has the latest operating system updates and updated antivirus software.

    If access to the account has already been lost or unauthorized changes were made, follow the hacked account recovery guidance. If sign-in still fails, use the sign-in helper or contact support. Support agents cannot send password reset links or change account details.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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