how to fix

carole 0 Reputation points
2026-09-13T20:11:55.62+00:00

my live email account has been blocked on my phone all of a sudden, I have sent previous passwords used also email addresses of previous messages I have sent plus the first line of all emails, numerous times and it still denying me access, please help

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  1. Lester Bernard Reyes 84,815 Reputation points Independent Advisor
    2026-09-13T20:47:24.9766667+00:00

    Hi, I'm Bernard. I'm happy to help!

    I understand the issue you have, there is nothing to worry I am here to assist. Did any unusual activity occur before the issue began? It typically happens when using a VPN or when the account flags suspicious behavior. To sort out the issue,

     

    Method 1. Go to this link: https://go.microsoft.com/fwlink/?linkid=2153610

    Then follow the prompts to recover.

    For reference:

    https://support.microsoft.com/en-us/account-billing/account-has-been-locked-805e8b0d-4141-29b2-7b65-df6ff6c9ce27

     

    Method 2. I recommend submitting a recovery form:

    https://account.live.com/acsr

    Please complete the form and expect a reply within a couple of days.

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