My account was hacked and I cannot receive new emails. Starting Sept 10.

Question

My account was hacked and I cannot receive new emails. Starting Sept 10.

howard travis 0

My Inbox emails ending on Sept 10 and I would like the problem fixed.

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2 answers

Your answer

Answer 1

Use this recovery path first, then check the mailbox settings that are commonly changed after an account compromise:

Start the Microsoft account recovery flow: Start
- This guides account recovery and can offer self-help or the chance to talk to an agent.
Before changing the password again, run a full malware scan on the PC.
- In Windows Security, open Virus and threat protection.
- Select Scan options > Full scan > Scan now.
- This is important before changing the password.
Change the Microsoft account password, or reset it if sign-in fails.
- Change password: change your password
- Reset password: reset your password
Check whether the account is blocked or storage is full.
- If unusual sign-in activity was detected, the account may be temporarily blocked. Use the Sign-in Helper to unblock it.
- If Outlook.com mailbox or Microsoft cloud storage is full, new mail cannot be received. Messages sent while storage was full can bounce back to the sender and are unrecoverable.
In Outlook.com on the web, check the mailbox settings most often changed by attackers:
- Mail > Rules: remove suspicious rules.
- Forwarding: make sure mail is not being forwarded elsewhere.
- Connected accounts, forwarding, and automatic replies: review and correct anything unfamiliar.
Check where the missing mail may be landing:
- Other tab
- Junk Email folder and Junk Email settings
- Deleted Items or other folders
- Filter > Sort > Date to restore chronological order
If mail is missing only on one device, remove the partnership between that mobile device and the mailbox to fix sync issues.
If access still cannot be restored after the security code or password change, use When you can't sign in to your Microsoft account.

If the issue started right after the account was hacked, the most likely causes supported here are: the account is blocked, storage is full, or mailbox settings such as rules or forwarding were changed.

Answer 2

Hello, good day and thanks for your question. Sorry to know about this and I understand that you have encountered an account related issue.

Please take note that a compromised account is a complex scenario and once the email and phone number has been changed to a different one then it is at the point that it is unrecoverable (even if 2FA is enabled) and Microsoft Support will not be able to help either.

For this you can go over to this link https://go.microsoft.com/fwlink/?linkid=2196140 and most likely it will be followed by doing the account recovery form which is an automated process that you will need to enter every bit of information that you can remember on the account (if this is unsuccessful, the account cannot be recovered) and you can check out the links below for reference.

https://support.microsoft.com/en-us/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

https://support.microsoft.com/en-us/account-billing/your-microsoft-account-recovery-request-wasn-t-granted-dc56c3e3-dff0-4ed5-8edb-60290eea6b53

Please take note that if 2FA is enabled on your account, ACSR will inform you that your recovery request will be ignored and you will only receive a message that the recovery request is either successful or it will indicate that it has insufficient information and this means that 2FA is disabled. You may keep on trying as many times as you want which is up to two times per day.

Please take note as well that Microsoft Support will not be able to assist with doing manual recovery, unblocking, and escalation as support agents and advocates are not allowed to send password reset links or access and change account details.