Don't lose your benefits pop-up error.

Ronald Selman 0 Reputation points
2026-09-13T19:20:30.81+00:00

Originally, I had a billing issue which I fixed. Now when starting Outlook I get a pop up requesting I fix a billing issue with my Microsoft 365 subscription. After spending lot of time searching to fix this. It looks like my desktop is not syncing to the MIcrosoft servers per a Microsoft Support webpage. The link has explanation on how to proceed.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
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  1. John Jefferson Doyon 87,535 Reputation points Independent Advisor
    2026-09-13T20:01:58.74+00:00

    Hi, @Ronald Selman

    Since the billing issue is already fixed, first check whether Microsoft now shows the subscription as active here:

    https://account.microsoft.com/services Make sure you sign in with the same Microsoft account used in Outlook.

    If it shows active, and if you haven't tried it yet, first, sign out of your Microsoft 365 account in Outlook or another Office app, close all Office apps, restart the PC, then sign back in. This can refresh the license information stored on the computer.

    If the pop-up still appears, to help narrow down the issue:

    1. Does Microsoft 365 show as "Active" on the Services page?
    2. Are you using Classic Outlook or New Outlook?
    3. What is the exact message shown in the "Don't lose your benefits" pop-up?

    Click "Add comment" to let me know.

    Thanks!

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