password reset

gary nichols 0 Reputation points
2026-09-13T18:15:28.4466667+00:00

need to reset my password xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Microsoft 365 and Office | Subscription, account, billing | For home | Other
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  1. John Jefferson Doyon 87,535 Reputation points Independent Advisor
    2026-09-13T19:02:01.3633333+00:00

    Hi, @gary nichols

    This forum is public, no one from here, not even MS Support, has access to your Microsoft account.

    Are you using a personal Microsoft account (like Outlook/Hotmail), or is this for Microsoft 365 Business?

    If personal Microsoft account, to reset your password, please follow these steps:

    • Go to the Microsoft account recovery page: https://account.live.com/password/reset
    • Select "I forgot my password", then click Next.
    • Enter the email address or phone number linked to your Microsoft account and follow the on-screen instructions.
    • If you don’t have access to any of the recovery options listed, click on “I don’t have any of these” and fill out the form as accurately as possible. Microsoft uses that information to verify your identity.

    If you have any further questions or concerns please let me know.

    Click "Add comment" to let me know.

    Thanks!

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  2. AI answer

    2026-09-13T18:15:41.98+00:00

    If this is a personal Microsoft account password reset:

    1. On the sign-in page, select Forgot password?. If the password window is no longer open, use Reset password.
    2. Enter the username for the account and select Next.
    3. Choose where to receive the verification code.
    4. Retype the first part of the email address or the last four digits of the phone number shown, then select Get code.
    5. Enter the verification code and select Next.
    6. Type the new password and select Next.

    If the verification options are no longer accessible, use the Sign-in helper tool.

    If this is a Windows local account and sign-in uses a PIN:

    1. On the Windows sign-in screen, select the arrow next to the password field.
    2. Select OK and then Reset password.
    3. Answer the security questions configured for that account.

    For a work or school account:

    1. Go to https://mysignins.microsoft.com/security-info.
    2. Select Can't access your account?
    3. Enter the work or school account and complete the verification steps.
    4. If Contact your administrator appears instead of Get back into your account, self-service password reset is not enabled and the administrator must reset it.

    Microsoft support cannot retrieve or bypass a lost or forgotten password, and support agents cannot send password reset links or change account details.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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