My Microsoft account was hacked, and the attacker completely changed my security information

Question

My Microsoft account was hacked, and the attacker completely changed my security information

jaya krishna seethagari 0

Hello Microsoft Support Community,

My Microsoft account associated with ******@gmail.com appears to have been hacked.

The attacker has completely changed my account's security information, including the recovery details, and replaced them with their own information.

I received an email from the Microsoft Account Team stating that my security information was deleted.

Now, when I try to sign in or recover my account using my original email address, Microsoft says:

"We couldn't find an account with that username."

Because Microsoft cannot find my original account, I am unable to submit the account recovery form.

I am the original owner of this account and need urgent help recovering it. I have access to the original Gmail inbox and can provide any information necessary to verify my ownership.

Please help me:

Recover my original Microsoft account.
Understand how the attacker changed my security information.
Find a way to submit the recovery form even though Microsoft says my account cannot be found.

I would really appreciate any guidance or assistance from Microsoft Support or the community.

Thank you.

John Jefferson Doyon 87,495 Reputation points Independent Advisor

2026-09-13T17:30:48.7033333+00:00
Hi, @jaya krishna seethagari

This forum is public, no one from here, not even MS Support, has access to your Microsoft account.

I understand how important your account is to you, so I’m going to be honest. If the email address has been changed and two-factor authentication has been enabled by the hacker, unfortunately, the account may no longer be recoverable.

Just to confirm:

Try searching for the account using these steps from Microsoft: https://support.microsoft.com/account-billing/forgotten-your-microsoft-account-username-b2049472-3b8f-27d3-61c6-67a668453f4c

Click on "Search" and follow the instructions provided.

If you receive any error messages, such as “account doesn’t exist” or anything else, please let me know.

Thanks!

Your answer

John Jefferson Doyon 87,495 Reputation points Independent Advisor

2026-09-13T17:30:48.7033333+00:00

Hi, @jaya krishna seethagari

This forum is public, no one from here, not even MS Support, has access to your Microsoft account.

I understand how important your account is to you, so I’m going to be honest. If the email address has been changed and two-factor authentication has been enabled by the hacker, unfortunately, the account may no longer be recoverable.

Just to confirm:

Try searching for the account using these steps from Microsoft: https://support.microsoft.com/account-billing/forgotten-your-microsoft-account-username-b2049472-3b8f-27d3-61c6-67a668453f4c

Click on "Search" and follow the instructions provided.

If you receive any error messages, such as “account doesn’t exist” or anything else, please let me know.

Thanks!