accessing children's accounts

Hi!

Is the child's account linked to a family group?

Generally, accounts that have never been used have few verification methods, which makes resetting the password difficult.

Which specific prompts are you referring to? What have you tried doing so far?

Used the email address that is registered with outlook.
Added my email address as a parent (for additional contact). I received a code, that then took me to a page called 'Account recovery' for the email address I am trying to access. Completed name, DOB, Country where I created the account and then it takes me to a page where it asks for 'other passwords' that have been used for this account or if any other Microsoft products have been registered with this email. I don't think they have, but then it says insufficient information to reset the account.

Thanks!

First, check if the account has been blocked for any reason.

https://support.microsoft.com/en-us/office/unblock-my-outlook-com-account-f4ad2701-d166-4d8b-8a6a-9af2a1f8a4c4

If everything is ok, You should use the Microsoft Sign-In Helper. It's the fastest way to verify your identity and resolve login problems.

https://support.microsoft.com/en-us/account-billing/microsoft-account-sign-in-helper-7117cc8d-0d68-4658-b4fb-c4b7ee8a8e28