Multiple Accounts

Lee Williams 0 Reputation points
2026-09-13T15:45:04.3533333+00:00

I seem to have multiple accounts under my name and when registering for an exam its causing issue. Can I merge

Microsoft 365 and Office | Subscription, account, billing | Other | Windows
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  1. Kai-H 26,760 Reputation points Microsoft External Staff Moderator
    2026-09-14T09:20:32.27+00:00

    Hi, Lee Williams

    Before creating or changing anything, look for the confirmation email from your previous exam. It may show which email address and exam provider were used. Then register in a private browser window using only that account.

    If the registration is linked to the wrong profile, provide support with both email addresses, your Learn username, exam number, appointment date, and any existing booking reference. Do not post those details publicly. For a current appointment or scheduling error, contact Pearson VUE or Certiport through the links on the Credentials support page.

    Thank you for your patience in reading, I hope this information has been helpful to you. 

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  2. AI answer

    2026-09-13T15:45:17.3866667+00:00

    It depends on which accounts are involved:

    • Microsoft personal accounts and Microsoft 365 work or school accounts cannot be merged. They can only be used side by side.
    • Two separate Microsoft personal accounts also cannot be merged.
    • Microsoft Learn profiles can be merged in some cases, which combines learning progress, credentials, and transcripts.

    For exam and certification issues, the supported path is:

    1. Sign in to the Learn profile intended to be kept.
    2. Go to Settings.
    3. Under Account Management, select Add Login account.
    4. Sign in with the other login account.
    5. If that account is already associated with another Learn profile, it triggers a profile merge.

    Important details:

    • A Learn profile can have only one personal Microsoft account.
    • If the profile was created with a personal account, up to five work or school accounts can be added.
    • Merging profile data can’t be undone.
    • If credentials or exams are missing, first confirm that the correct Learn profile is being used and try signing in with any other account that may have been used to register for the exam.

    If the issue is specifically about missing certifications or exam records after checking the correct profile, contact Microsoft Credentials Support.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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