"My laptop has no audio output.""The sound on my laptop is not working at all."

raja abdul rehman 0 Reputation points
2026-09-13T12:52:39.2966667+00:00

Problem Description:My laptop has no sound. When I play any video or audio file, there is no sound coming from the speakers.Additional Issues:When I try to open the audio or system settings, the computer shows a message that the system has crashed or encountered an error.Requested Action:Please check the audio drivers, troubleshoot the sound system, and fix the system error so the audio can work properly again.Device Information:Laptop Brand and Model: [Write your laptop name here, e.g., HP / Dell / Lenovo]Operating System: [Windows 10 / Windows 11]If you want, tell me your laptop brand (like HP, Dell, or Lenovo) so I can add it to the report for you.

Windows for home | Windows 11 | Devices and drivers
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  1. DaveM121 930.8K Reputation points Independent Advisor
    2026-09-13T13:27:32.5666667+00:00

    1

    Right click your Start Button and open Device Manager.

    Expand the 'Sound, Video and Game Controllers' section.

    Please provide a screenshot of that full Device Manager window.

    2

    Click your Start Button, then just type msinfo and press Enter, please provide a screenshot of the resulting System Information window.

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