How to fix surface book 2 restar loop

Phương Trung 0 Reputation points
2026-09-13T12:13:52.5+00:00

My Surface Book 2 just displays the logo on the screen and then restarts, repeating the process over and over.

Surface | Surface Book | Power and battery
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  1. AI answer

    2026-09-13T12:14:04.8433333+00:00

    For a Surface Book 2 stuck in a logo-and-restart loop, try these steps in order:

    1. Disconnect all accessories and make sure the device is charged.
    2. Force a restart:
      • Press and hold the power button until the Surface shuts down and restarts and the Windows logo appears again, about 20 seconds.
      • Release the power button.

    For Surface Book 2 and later, this is the supported force-restart method.

    1. If it still loops on the logo, reset the device by using a USB recovery drive:
      • Shut down the Surface.
      • Insert the USB recovery drive into the USB port.
      • Press and hold the volume-down button while pressing and releasing the power button.
      • When the Surface logo appears, release the volume-down button.
    2. If Windows starts after recovery, install the latest Surface and Windows updates.
    3. If Windows still does not start, use service or repair options. Microsoft lists self-repair, send to Microsoft, and in-person support as available options depending on region and device status.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. S.Sengupta 32,351 Reputation points MVP Volunteer Moderator
    2026-09-14T01:19:40.2866667+00:00

    Disconnect all accessories.

    Hold the Power button for about 20 seconds.

    Release it, wait a few seconds, then turn it on again.

    Try the Surface UEFI

    Shut the Surface down.

    Hold Volume Up, then press and release Power.

    Keep holding Volume Up until the Surface UEFI screen appears.

    If UEFI appears, check whether the internal storage/Windows Boot Manager is detected.

    Try Windows Recovery

    If it repeatedly boot-loops, allow it to fail several times; Windows may eventually enter Automatic Repair/WinRE.

    Choose Troubleshoot → Advanced options → Startup Repair.

    If Startup Repair fails, do not immediately choose Reset this PC, especially if important files are stored on it.

    If you have a Windows recovery USB, boot from it and use Troubleshoot → Advanced options. We can then check whether the SSD and Windows installation are actually visible before attempting any repair.

    If Windows cannot be repaired then use the official Surface Recovery Image for Surface Book 2.

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