Microsoft account hacked, email address keeps being changed by hacker

Question

Microsoft account hacked, email address keeps being changed by hacker

alabon 0

My Microsoft account was hacked, and the attacker changed the email address/alias linked to the account.

I still know previous passwords that were used on the account and can provide other information to prove that I am the original owner.

The biggest problem is that the hacker appears to keep changing the email address connected to the account, sometimes every day, which makes recovery even harder because the current sign-in address keeps changing.

I have already tried the normal Microsoft account recovery/sign-in options, but I have not been able to regain access.

Is there any way to have this case escalated to Microsoft Support or to speak with a real Microsoft employee who can help verify ownership of the account?

I can provide previous passwords and other account information if needed, but I will not post private account details publicly.

[Moderator edit: Changed tags: Microsoft Security | Microsoft Authenticator ]

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Answer 1

Lucus-V 12,875 Microsoft External Staff Moderator

Hi alabon,

I'm sorry to hear you're experiencing this issue. I can certainly understand how alarming it would be to find that an account which was working normally very recently now appears unavailable.

Please note that this is a community forum. We do not have access to Microsoft account records or internal account systems, so we're unable to verify the status of an individual account or determine whether it has been deleted, renamed, disabled, or otherwise affected.

Given the circumstances, the recommended next step is to use the Help with the Microsoft account recovery form guidance from Microsoft Support, which explains the recovery process and available options for account recovery: Help with the Microsoft account recovery form

I realize this may not be the outcome you were hoping for, but the recovery process described in that article is the appropriate path for account-related issues of this nature.

Good luck, and I sincerely hope you're able to regain access to your account.

alabon 0 Reputation points

2026-09-13T18:57:27.68+00:00

The rec form wouldnt work because the email gets changed nearly every day.
Lucus-V 12,875 Reputation points Microsoft External Staff Moderator

2026-09-14T15:06:21.0166667+00:00

Hi alabon,

I understand your concern. Unfortunately, even if the sign-in email or alias is being changed, community moderators and forum members do not have any way to view account ownership records, reverse alias changes, or restore access to a Microsoft account.

If the account has been compromised and the attacker is changing account information, the account recovery process remains the only supported method for proving ownership and requesting recovery.

If you know any previous aliases, email addresses, or other information that was associated with the account, try using those details during the recovery process. Historical account information may help identify the account, even if the current sign-in alias has changed.

As this is a public community forum, we're unable to escalate consumer account ownership disputes or directly contact the account recovery team on a user's behalf. Only the account recovery process can determine whether sufficient information is available to verify ownership and restore access.

I realize that's frustrating, especially given the repeated changes to the account, but there are no alternative recovery channels available through the community forum.