can't access my account

Naif 0 Reputation points
2026-09-13T08:21:09.9266667+00:00

Hello,

Please I need help to open a ticket for my case. I changed the phone, and I can't access the admin portal anymore. Here in Saudi Arabia, the support is very bad and the AI they are using to answer the phone is very ugly.

Please can someone help me.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
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  1. Michelle Nguyen 1,420 Reputation points Independent Advisor
    2026-09-13T08:59:40.0733333+00:00

    Hi @Naif

    I'm just another user here on this public forum, not your organization's admin, so I'm not able to reset or unlock anything on your account myself. In case you are unable to contact the frontline support: 

    Please consider signing up for a trial subscription to create a new tenant. Visit Microsoft 365 Business Plans and Pricing | Microsoft 365. 

    Once the new tenant is set up, you can access its admin center and submit a support ticket through Microsoft 365 admin center > Support > Help & Support to contact the Data Protection team regarding the previous tenant. Please remember to cancel the trial subscription after your issue is resolved, as this will help you avoid any accidental billing. You may prefer the following resource for detailed instructions: Cancel your Microsoft business subscription in the Microsoft 365 admin center | Microsoft Learn 

    I hope this helps point you in the right direction. If you have any updates or additional questions, feel free to reply back and I'll do my best to assist further. 

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