my account has been hacked

Question

my account has been hacked

Christine Xu 0

my other microsoft account has been hacked and email has been changed and now i am unable to access many of my games and other things i was too late to verify the change in email and when i tried to log back in it was too late can i know what i am able to do?

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3 answers

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Answer 1

Lester Bernard Reyes 84,725 Independent Advisor

Hi, thank you for that information. In this case, kindly follow method 2 to recover the account. If the issue persists, you may reach Microsoft Accounts and Billing support by following the steps below:

Go to this link: https://support.microsoft.com/home/contact

In the search bar, type in your issue, then hit enter.

Scroll down to the bottom and select the blue button "Contact Support"

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Answer 2

Lester Bernard Reyes 84,725 Independent Advisor

Hi, I'm Bernard. I'm happy to help!

Since the account has been hacked, kindly follow the steps below to recover the account:

Method 1. Recover a Microsoft account by resetting the password:

Go to this link: https://go.microsoft.com/fwlink/?linkid=2273955 and follow the prompt to reset the password.

For reference: https://support.microsoft.com/en-us/account-billing/reset-a-forgotten-microsoft-account-password-eff4f067-5042-c1a3-fe72-b04d60556c37

Method 2. If you cannot reset the password or are unable to verify the account, I recommend submitting a recovery form:

https://account.live.com/acsr

Please complete the form and expect a reply within a couple of days.

Christine Xu 0 Reputation points

2026-09-13T16:21:47.1766667+00:00

the hacker has completely removed my email from the account and changed it to their own email so microsoft no longer recongises my email to be linked to the accounts therefore it does not allow me to reset my password

Answer 3

Start with the Sign-in Helper tool. It can guide the recovery steps for a hacked Microsoft account and may offer the chance to talk to an agent: Start.
Before changing or resetting anything, run a full malware scan on the PC that was used with the account:
- Open Windows Security
- Go to Virus and threat protection
- Select Scan options > Full scan > Scan now
If access is still possible anywhere, immediately change the password from the Security basics page and review recent sign-in activity. On the activity page, use This wasn't me for unusual activity or Secure your account for recent activity that was not authorized.
If sign-in no longer works, use Forgot my password and select I think someone else is using my Microsoft account during recovery.
If the attacker replaced all security info, the account can enter a restricted state for 30 days. During that period, changes cannot take effect immediately.
If the normal reset path does not work, use the Microsoft account recovery form guidance. Microsoft reviews the answers and responds within 24 hours. A working contact email is required for that process.
If the account is also blocked because of unusual sign-in activity, use the Outlook.com Sign-in Helper: Sign-in Helper.
If recovery tools do not restore access, contact Microsoft Support through Contact Microsoft Support and select Get Help. Support agents can route the case, but they cannot send password reset links or directly change account details.

If the email change was already completed and the verification window was missed, the remaining supported options are the Sign-in Helper, password recovery flow, the account recovery form, and Microsoft Support routing.