How to recover kids account?

Wilmer Ariza 0 Reputation points
2026-09-13T04:51:28.8666667+00:00

Hi, Recently the computer that my kid use to play minecraft log out of his account. I had lost his password. I fill the form and I am not getting answer from microsoft about the result. is there any way to get back his account? He is joined to family safety but I can not reset from there. I had tried as much information as possible but not result from Microsoft.

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  1. Hornblower409 14,930 Reputation points
    2026-09-14T03:59:11.94+00:00

    @Wilmer Ariza said

    I fill the form and I am not getting answer from microsoft about the result

    Try these tips to see if they help you get a response:
    https://support.microsoft.com/en-us/account-billing/account-recovery-unsuccessful-dc56c3e3-dff0-4ed5-8edb-60290eea6b53

    He is joined to family safety but I can not reset from there.

    There have been some recent changes, and it would seem that there is no longer a direct "change/reset child password" option in Microsoft Family settings.

    Your only choices are the standard:

    Password Reset
    https://account.live.com/password/reset

    Account Recovery
    https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

    If the account had any additional verification methods other than password (e.g. "Email a code", "Text a code")

    • If you can complete one verification step for your account, but can't access any of the other verification methods, and have repeatedly failed the Account Recovery process, or can't use Account Recovery because your account has Two-step Verification (2FA, MFA), then you can try to request that all the verification methods be replaced.
    • This will put your account in a 30 day "Pending Request" state. You will have limited access to the account during this period or no access at all if the account has Two-step Verification enabled.
    • See the Answer by "Hornblower409 Jun 25 2026" in
      https://learn.microsoft.com/en-us/answers/questions/5920985/how-to-fix-we-will-send-a-verification-code-to-(mo

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  2. AI answer

    2026-09-13T04:51:42.0766667+00:00

    The supported recovery path is the standard Microsoft account recovery process.

    1. Start with the Sign-in Helper tool. It is the first recommended step for most sign-in problems and can identify what recovery option applies.
    2. If the child account does not use two-step verification and the listed verification email or phone options are not recognized, use the Sign-in Helper tool again to continue recovery guidance.
    3. If using the Microsoft account recovery form, use a device previously used to sign in to that account and complete it from a location commonly used for that device, such as home.
    4. Provide as much detail as possible in the form:
      • old passwords that may have been used
      • exact Outlook.com or Hotmail.com email subject lines
      • contacts the account emailed
      • Skype details, if used
      • Xbox console hardware ID, if the account was used on Xbox
    5. A working email address is required for the recovery form. Recovery results are sent to that address within 24 hours.
    6. If no result arrives, check that working email account and then submit the form again if needed. Microsoft allows retrying the recovery form up to two times per day.

    Important limits:

    • If two-step verification was turned on and there is no access to any alternate verification method, support agents cannot reset the password or change account details.
    • Family Safety membership does not provide a separate password reset path in the provided guidance.
    • If the account has very little activity, recovery can be harder because the form depends on account-specific history.

    If the password is simply forgotten and a verification option is still accessible, use Forgot password? on the sign-in page, choose a verification method, get the code, and reset the password directly.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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