I am having trouble finding my profile to change my phone #

Cera Lynn 0 Reputation points
2026-09-13T01:18:46.2333333+00:00

I am not seeing the described page for my profile or editing ability

Outlook | Web | Outlook.com | Settings
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  1. EmilyS726 266.6K Reputation points Independent Advisor
    2026-09-13T01:53:17.7333333+00:00

    Hello,

    For personal Microsoft accounts, Microsoft now says you can no longer add a phone number as a new security method. This method is being phased out. See official document here.

    https://support.microsoft.com/accounts-billing/manage/microsoft-to-stop-sending-sms-codes-for-personal-accounts

    Are you hoping to update the contact method to receive the 2FA verification?

    If so, you go to https://account.live.com > Security > Manage how I sign in. And you will need to use email, the authentication app, or passkey.

    If you need to verify your Bing Reward, The supported alternative to entering a phone number is QR-code verification through the Bing mobile app. Microsoft officially identifies this as an alternative to SMS, and users have successfully redeemed rewards with it when SMS verification failed. https://support.microsoft.com/en-us/accounts-billing/rewards/use-qr-code-verification-to-redeem-microsoft-rewards

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  2. AI answer

    2026-09-13T01:18:55.3766667+00:00

    For Outlook on the web, profile editing is not done from Outlook for iOS, and some profile details are edited from the My account or My profile area instead of a general Settings page.

    Try these paths:

    1. In Outlook on the Web (OWA), select the profile image.
    2. Open My profile.
    3. Select Update profile.

    If the goal is specifically to change phone numbers in Outlook Web App:

    1. Go to the My account page.
    2. In Contact numbers, add or edit work, fax, home, and mobile numbers.

    If the profile option still does not appear where expected, use Outlook for Windows:

    1. Open Outlook for Windows.
    2. Go to File > Office Account > User information > About me.
    3. This opens the Microsoft 365 profile online, where Update Profile is available.
    AI-generated content may be incorrect. Read our transparency notes for more information.

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