didnt get a refund option after Cancelling my Subscription

yeah 0 Reputation points
2026-09-12T22:01:29.84+00:00

okay so for some reason i was charged like 35$ for something i didnt even pay for in the first place so i canceled it like everyone would now i expected like gamepass that it would ask me if i wanna refund it or keep it but nope it just canceled it and stole my money if there is anyway to solve it let me know

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
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  1. Stefan Blom 351.7K Reputation points MVP Volunteer Moderator
    2026-09-13T13:42:22.99+00:00

    To learn more about refunds, see https://support.microsoft.com/accounts-billing/subscriptions/how-to-get-a-refund-on-a-microsoft-subscription .

      

    P.S. You should also verify that you successfully canceled the subscription. For more, read the article at https://support.microsoft.com/en-us/accounts-billing/subscriptions/cancel-a-microsoft-365-subscription .

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  2. Ian-T 11,730 Reputation points Microsoft External Staff Moderator
    2026-09-13T04:13:34.13+00:00

    Hi @yeah

    I’m sorry you were charged unexpectedly. Cancelling a subscription stops future renewal, but it does not always generate a refund. Refund eligibility is determined during the cancellation process based on the subscription, purchase date, and region.

    Please check Microsoft Order history to identify the $35 charge and see whether a refund was issued. If no refund option or refund status appears, contact Microsoft Support and select Billing and subscriptions.

    If the subscription was purchased through Apple, Google Play, or another seller, the refund must be requested from that seller.

    Please note that this is a user-to-user support forum. Moderators and contributors cannot access accounts or Microsoft’s back-end systems. We can only provide technical guidance on reported incidents, requests and ideas 

    Thank you for your understanding and time

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