How do i get back my main compromised account

Gheeorghe Cristian 0 Reputation points
2026-09-12T18:32:27.8166667+00:00

I try to log in and it sends a code to a email address I dont have also the password i changed.Please help im trying for a few days now and I cant get it back

Outlook | Web | Outlook.com | Account management, security, and privacy
0 comments

5 answers

Sort by: Oldest
Most helpful Newest Oldest

  1. AI answer

    2026-09-12T18:32:42.0566667+00:00

    If sign-in is sending the verification code to an email address that is not recognized, the account security info was likely changed. Use this recovery path:

    1. Start with the Microsoft Sign-in Helper and enter the email address or phone number for the compromised account. The tool can guide to the correct recovery steps and may offer the chance to talk to an agent.
    2. Before changing or resetting anything, run a full antivirus scan on the usual PC. In Windows Security, open Virus and threat protection > Scan options > Full scan > Scan now.
    3. If the password is no longer working, use Recover your account and complete the password reset flow:
      • Enter the email address, phone number, or Skype name used to sign in.
      • Choose where to receive the security code.
      • Enter the code.
      • Set a new password.
    4. If access to the security info is lost:
      • If the password is still known but only some security methods are lost, sign in to Advanced security options, add a new way to sign in or verify, confirm it with a code, then remove the old security method.
      • Do not change all security info at once, because the account may be restricted for 30 days.
      • If all security info is lost, at the Verify your identity prompt select I don't have any of these and follow the steps to replace the security info. After replacement, there is a 30-day wait before sign-in is allowed.
    5. If the password is forgotten and there is no access to any security info, submit the account recovery form.
    6. If more help is needed, use Contact Microsoft Support. Support can route to the best option, but support agents are not allowed to send password reset links or change account details.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

  2. DYARI BARHAM 37,661 Reputation points Independent Advisor
    2026-09-12T19:08:21.1933333+00:00

    Hi ,

    I'm Dyari. Thanks for reaching out.

    I'm afraid that account recovery is an automated process. Please use the Sign-in Helper tool first:

    https://support.microsoft.com/en-us/account-billing/no-puedo-iniciar-sesi%C3%B3n-en-mi-correo-electr%C3%B3nico-475c9b5c-8c25-49f1-9c2d-c64b7072e735

    If it does not help, fill out the recovery form with accurate information, such as name, birth date, old phone number, Skype/Xbox information, or subscriptions. Be noted that it takes time until you receive a response.

    https://support.microsoft.com/en-us/account-billing/ayuda-con-el-formulario-de-recuperaci%C3%B3n-de-una-cuenta-de-microsoft-b19c02d1-a782-dee6-93c3-dc8113b20c42

    If the hacker has changed the associated email address, unfortunately, it would be difficult to recover the account.

    Was this answer helpful?

  3. DYARI BARHAM 37,661 Reputation points Independent Advisor
    2026-09-13T08:24:16.04+00:00

    I’m sorry you’re going through this. I wish I had better news.

    If the attacker has changed the password, recovery email address, phone number, and other security information, recovering the account can become extremely difficult. If Microsoft’s recovery process is unable to verify you as the owner, the account may unfortunately not be recoverable. In that case, you may need to create a new Microsoft account.

    For your new account, I strongly recommend using a unique password that you do not use anywhere else, enabling two-step verification or a passkey, keeping your recovery email address and phone number up to date, and regularly checking your recent sign-in activity.

    Also, never approve an unexpected sign-in request or verification code, and be cautious with links asking you to sign in to your Microsoft account.

    I’m sorry I cannot give you a more positive answer, and I hope you are able to secure your other accounts as soon as possible.

    Was this answer helpful?

  4. DYARI BARHAM 37,661 Reputation points Independent Advisor
    2026-09-13T09:08:52.1333333+00:00

    I’m sorry this has been so frustrating, and I want to clarify something important.
    This is a user-to-user community, and nobody here has access to your account, Microsoft’s internal systems, sign-in records, or the ability to restore an account. I have tried to provide you with all of the recovery options available here, but I cannot manually recover or change anything on your account.

    When I said extremely difficult, I meant that if the attacker has changed everything, the account becomes unrecoverable. I do not want to give you false hope by suggesting that there is a hidden recovery process available to me in this community.

    Regarding how the account was stolen, unfortunately, an account can sometimes be compromised even when you do not remember clicking a suspicious link. Possible causes include a password that was reused on another website that suffered a data breach, malware or an information-stealing program on a computer, a malicious browser extension, a stolen browser/session token, a compromised recovery email account, or credentials entered on a page that looked legitimate. This does not mean you knowingly did something wrong, and no one here can determine exactly how the attacker gained access.

    Was this answer helpful?

  5. DYARI BARHAM 37,661 Reputation points Independent Advisor
    2026-09-13T12:25:14.99+00:00

    You’re welcome. I’m sorry I couldn’t give you better news. I wish you the best and hope everything works out for you.

    Was this answer helpful?

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.