Managing personal Outlook.com account settings, security, and privacy
You’re welcome. I’m sorry I couldn’t give you better news. I wish you the best and hope everything works out for you.
This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
I try to log in and it sends a code to a email address I dont have also the password i changed.Please help im trying for a few days now and I cant get it back
Managing personal Outlook.com account settings, security, and privacy
You’re welcome. I’m sorry I couldn’t give you better news. I wish you the best and hope everything works out for you.
I’m sorry this has been so frustrating, and I want to clarify something important.
This is a user-to-user community, and nobody here has access to your account, Microsoft’s internal systems, sign-in records, or the ability to restore an account. I have tried to provide you with all of the recovery options available here, but I cannot manually recover or change anything on your account.
When I said extremely difficult, I meant that if the attacker has changed everything, the account becomes unrecoverable. I do not want to give you false hope by suggesting that there is a hidden recovery process available to me in this community.
Regarding how the account was stolen, unfortunately, an account can sometimes be compromised even when you do not remember clicking a suspicious link. Possible causes include a password that was reused on another website that suffered a data breach, malware or an information-stealing program on a computer, a malicious browser extension, a stolen browser/session token, a compromised recovery email account, or credentials entered on a page that looked legitimate. This does not mean you knowingly did something wrong, and no one here can determine exactly how the attacker gained access.
I’m sorry you’re going through this. I wish I had better news.
If the attacker has changed the password, recovery email address, phone number, and other security information, recovering the account can become extremely difficult. If Microsoft’s recovery process is unable to verify you as the owner, the account may unfortunately not be recoverable. In that case, you may need to create a new Microsoft account.
For your new account, I strongly recommend using a unique password that you do not use anywhere else, enabling two-step verification or a passkey, keeping your recovery email address and phone number up to date, and regularly checking your recent sign-in activity.
Also, never approve an unexpected sign-in request or verification code, and be cautious with links asking you to sign in to your Microsoft account.
I’m sorry I cannot give you a more positive answer, and I hope you are able to secure your other accounts as soon as possible.
Hi ,
I'm Dyari. Thanks for reaching out.
I'm afraid that account recovery is an automated process. Please use the Sign-in Helper tool first:
If it does not help, fill out the recovery form with accurate information, such as name, birth date, old phone number, Skype/Xbox information, or subscriptions. Be noted that it takes time until you receive a response.
If the hacker has changed the associated email address, unfortunately, it would be difficult to recover the account.
AI answer
If sign-in is sending the verification code to an email address that is not recognized, the account security info was likely changed. Use this recovery path:
References: