Change in payments

Patrick Lee 0 Reputation points
2026-09-12T18:28:22.2+00:00

How do you change a compromised credit card with a new credit card for office 365 and one drive

Microsoft 365 and Office | OneDrive | For home | Windows
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  1. Bence Weiszmann 1,640 Reputation points
    2026-09-12T19:15:04.1466667+00:00

    Dear @Patrick Lee

    Go to Services & subscriptionsFind your Microsoft 365 subscription, select Manage, and then Change how you pay. You can select an existing payment method or add the new card there.

    You can also add or update your payment method directly from your Microsoft account:

    https://account.microsoft.com/billing/payments

    Microsoft provides the full instructions here: https://support.microsoft.com/en-us/accounts-billing/update-a-microsoft-account-payment-method

    If your Microsoft 365 subscription was purchased through Apple, Google Play, or another third-party provider, the payment method needs to be updated through that provider instead.

    Best regards,
    Bence

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  2. AI answer

    2026-09-12T18:28:34.6233333+00:00

    For Microsoft 365 and OneDrive purchased directly from Microsoft, replace the old card with a new payment method in the Microsoft account, then update the subscription to use it.

    1. Go to your Microsoft account payment methods page and add the new card.
    2. If the compromised card has a different card number, replace it with the new payment method rather than editing the old one.
    3. Go to Services & subscriptions.
    4. Find the Microsoft 365 or OneDrive subscription.
    5. Select Manage, then Change how you pay or Edit payment info.
    6. Select the new card and save the change.

    Important details:

    • If only the expiration date, name, or billing address changed, the existing card details can be edited.
    • If the card number changed because the card was compromised, lost, stolen, or replaced, add the new card and use it as the replacement payment method.
    • For prepaid subscriptions, the payment method for the current subscription can’t be changed. In that case, update the payment info and buy a new subscription when the prepaid subscription expires.
    • If the subscription was bought through Apple, Google Play, or another third party, the payment method must be changed with that provider.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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