Support cannot change the account email address or other account details on behalf of the account owner.
To change the email address on a Microsoft account:
- Sign in to Your info at Edit account info.
- Choose Add email, or select Remove next to an existing address.
- If the new address is unverified, go to Manage how you sign in to Microsoft.
- Select Verify next to the unverified alias, then select Send email.
- Complete the verification link from the email.
If sign-in or verification is blocked, use the guided support tool or the Sign-in helper.
For live support, go to Contact Microsoft Support, enter the problem, select Get Help, then Contact Support.
Important: Microsoft support agents are not allowed to send password reset links or access and change account details.
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