how do I get more time in copilot

kelly bush 0 Reputation points
2026-09-12T14:50:35.86+00:00

I am using Copilot in Word. It says I am out of time for this month. I just made a payment which you would think would start a new time for the AI. How do I get more time?

Microsoft 365 and Office | Subscription, account, billing | For home | Other
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  1. SD - IA 179K Reputation points Independent Advisor
    2026-09-12T15:40:06.4633333+00:00

    Hi,

    The credits refill each month, as far as I know.

    https://support.microsoft.com/en-us/microsoft-365-copilot/ai-credits-and-limits-for-microsoft-365-subscriptions

    What are AI credits?

    AI credits measure your use of AI features within Microsoft 365 and Windows applications.

    For example, asking Copilot to "summarize my inbox" would deduct one AI credit. Your AI credits will deduct automatically as you use Copilot in Microsoft 365 and Windows apps, including Designer, Create, Photos, Paint, Photos, Notepad, Word, and Excel.

    User's image

    May I know if they did not refill for you on 1st of September?

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  2. AI answer

    2026-09-12T14:50:48.7266667+00:00

    Copilot in Word uses AI credits in Microsoft 365 subscriptions. When those credits are used up, Copilot features in Word can slow down or stop until the credits refresh.

    What to do:

    1. Check the AI credit balance for the subscription:
      • Go to account.microsoft.com/services
      • Find the Microsoft 365 subscription
      • Select Manage
      • Look for the AI credit balance
    2. Confirm the account using Word is the subscription owner:
      • In shared Microsoft 365 Family or Premium plans, Copilot in the desktop apps is limited to the subscription owner.
    3. If the credits are exhausted, the supported options are:
      • Wait for the monthly AI credits to refresh
      • Reduce heavy AI usage
      • Upgrade to a higher plan with larger AI limits, such as Microsoft 365 Premium
    4. A recent payment does not mean AI credits reset immediately. AI credits refresh on their cycle, and reinstalling or repaying does not restore them mid-cycle.

    It is also expected that Copilot may still work in some entry points, such as the standalone Copilot app or website, while Copilot inside Word is limited by AI credits.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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