Charged for 365 after cancellation.

Ray Satterwhite 0 Reputation points
2026-09-12T14:33:32.39+00:00

Good morning. This is Ray Satterwhite. I was charged for MIcrosoft 365. I requested cancellation three or four times. My credit card company blocked payment and somehow Microsoft got around that and charged me anyway. I am 84 and can't afford the program anymore. Please initiate a refund. I have a surgery 9/15 and I need the money for my copay. This is urgent for me.

Thanks in advance for your cooperation and understanding.

Microsoft 365 and Office | Other
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  1. Stefan Blom 351.6K Reputation points MVP Volunteer Moderator
    2026-09-12T14:41:49.91+00:00

    To cancel a Microsoft subscription, go to your account at https://account.microsoft.com (see also https://support.microsoft.com/en-us/accounts-billing/subscriptions/cancel-a-microsoft-365-subscription). If you need assistance from Microsoft support, use the chat at https://support.microsoft.com/contactus. Please note that forum contributors can't get in touch with Microsoft support on your behalf.

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