Someone hacked into my hotmail account

Rhonda Walker 0 Reputation points
2026-09-12T14:30:59.7933333+00:00

Someone hacked into my hotmail account and added folders in another language that I cannot delete from my iphone

Outlook | Web | Outlook.com | Account management, security, and privacy

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  1. AI answer

    2026-09-12T14:31:15.57+00:00
    1. Secure the account first. Use the Microsoft account recovery and sign-in help flow: Start. If the account is temporarily blocked, use Sign-in Helper.
    2. Before changing the password, run a full malware scan on the PC used with the account:
      • Open Windows Security
      • Go to Virus and threat protection
      • Select Scan options > Full scan > Scan now
    3. Change or reset the Microsoft account password immediately after the scan. If sign-in fails, use the password reset flow.
    4. Check account settings that attackers commonly change:
      • Connected accounts
      • Forwarding
      • Automatic replies
    5. On iPhone, open Outlook.com in Safari and switch to the desktop-style web view. Then review and remove anything suspicious in Outlook.com settings, especially:
      • Mail > Rules
      • Forwarding
      • IMAP
      • account aliases and sign-in preferences in the Microsoft account security area
    6. For the folders that cannot be deleted from iPhone, try deleting them from Outlook on the web instead of the mobile app. That is the recommended workaround in similar Outlook.com account-compromise cases.
    7. Check recent sign-in activity for unfamiliar access and secure the account if unknown sign-ins appear.
    8. If the account still cannot be recovered or cleaned up, use the recovery help and contact support options available from the Microsoft account recovery flow.

    References:

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