Locked out of M365 Admin Portal

Michael Hall 0 Reputation points
2026-09-12T14:10:24.58+00:00

Our M365 Tenant has been hacked and we have been locked out for 5 days. MS support calls every day and asks the same questions but we still don't have the hacker out an access restored. Is there a process to speak to a live person? This is business critical.

Microsoft 365 and Office | Subscription, account, billing | For business | Other
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  1. Ryan-N 15,645 Reputation points Microsoft External Staff Moderator
    2026-09-12T15:16:13.0933333+00:00

    Hi Michael,

    Welcome to the Microsoft Q&A forum.

    To better assist you, I have sent you a private message. Please check it when you have a chance.

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    I look forward to hearing back from you.


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