Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
To add a phone number to an existing Microsoft account, the steps depend on what the number will be used for:
- For a sign-in phone number or alias:
- Go to Sign in.
- Select Add phone number.
- Complete the prompts.
- If the number is already attached to another Microsoft account, only one account can use that mobile number.
- Sign in to the account that currently has the phone number.
- Select Remove next to that phone number.
- Sign out.
- Sign in to the account that should use the number.
- Select Add phone number.
- If a message says the number is already used to sign in:
- Select Continue if that number already belongs to another Microsoft account that is already being used to sign in.
- Select Transfer if the number should be moved to the current account.
- If Transfer is not available, select Change number and use a different mobile number. If the number is new, try again after 30 days.
- For Microsoft Teams Free, adding a mobile number to the Microsoft account lets that number be used as a sign-in alias, but only one mobile number can be used as a sign-in alias for an account.
- If more help is needed, use contact support.
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