Microsoft 365 & Office billing & subscriptions

Question

Microsoft 365 & Office billing & subscriptions

Jose Luis Alvan 0

I need to change my region so I can buy an upgrade on Microsoft 365 Office

0 comments

2 answers

Your answer

Answer 1

For a Microsoft 365 Personal/Family or Office home subscription, the region for an existing active subscription can’t be changed for upgrade or renewal purposes. Microsoft 365 should be purchased and used in the country/region where it is billed, and choosing a different country/region can cause setup and renewal problems.

To buy in a new region:

Change the country or region in the Microsoft account profile.
If there is an existing Microsoft 365 subscription in the old region, cancel it or wait for it to expire.
After the old subscription is gone, purchase the new Microsoft 365 subscription in the new region.

If Microsoft 365 can’t be activated in a different region from where it was purchased, the supported options are to wait for the existing subscription to expire or cancel the existing subscription. A new subscription for the new region can’t be purchased until the existing one is gone.

If a product key is involved, Office product keys must be redeemed in the country or region where they were purchased. If the error says the product key isn’t meant for the region, Microsoft support is the next step.

Answer 2

Hello, good day and thanks for your question. I understand that you are looking into changing to another and you will subscribe to Microsoft 365.

In this scenario, it is best to update your information first via https://go.microsoft.com/fwlink/?linkid=2195908 and this also includes changing the country and then add the card that you will be using via https://account.microsoft.com/billing/payments. If you still have an existing subscription, you will need to cancel it first before subscribing again and then you can go to https://account.microsoft.com/services/microsoft365/billing and try it from there or try to turn off the recurring billing at https://go.microsoft.com/fwlink/?linkid=2277073 and you can also follow the guided steps indicated from the link below.

https://support.microsoft.com/en-us/account-billing/turn-recurring-billing-on-or-off-for-a-microsoft-subscription-66f40aee-2317-f74b-40f9-2be7e92f0167

https://support.microsoft.com/en-us/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b

If you will still encounter an issue, try this on an alternative browser and also by using inPrivate or Incognito browsing mode and the last option is that you can reach out to the support team at https://support.microsoft.com/en-us/contactus/ and then click on Microsoft 365 and then click Get Home Support and then type in Billing question and click the blue button that says Sign in to contact Support and login and proceed from there.