I tried installing windows 8.1, but it won't connect think it's The Windows store for me.
Install Windows 11 Without a Product Key
I tried to re-install Windows 11 the way I usually do. I formatted my C Drive and ran into an "Installation cannot continue" message. My BIOS no longer detects my C drive. I've lost my product key. My operating system has been continually upgraded since Windows 8.
Windows for home | Windows 11 | Install and upgrade
3 answers
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Ivan B 122.5K Reputation points Independent Advisor
2026-09-11T23:49:24.5066667+00:00 Hi,
What is the laptop model or the desktop configuration?
Access the BIOS, check if CSM is disabled, and disable Secure Boot.
Please note that you will need to purchase a new license—either for Windows 10 or 11—to use the system; you cannot use a Windows 7, 8, or 8.1 license for activation.
Thanks.
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AI answer
2026-09-11T23:12:10.8033333+00:00 If Windows 11 was previously activated on this device with a digital license, the same edition of Windows 11 can be reinstalled without entering a product key.
- On a working PC, create Windows 11 installation media with the Media Creation Tool.
- Boot the affected PC from that USB media.
- If Windows Setup asks for a product key, select I don't have a product key.
- When prompted to choose an edition, select the same edition that was previously activated on the device. The edition must match the license, such as Windows 11 Home or Windows 11 Pro.
- Complete installation and sign in with the Microsoft account linked to the digital license so Windows can activate online automatically.
Important points for this scenario:
- If the device has a product key stored in firmware, Setup might not ask for a product key and may apply it automatically.
- If the wrong edition is installed, Windows will not activate.
- A clean install removes personal files, apps, and settings.
- If the motherboard was replaced or there was another significant hardware change, Windows might no longer activate automatically.
About the drive issue:
- If BIOS no longer detects the C drive, Windows Setup cannot install to that drive until the PC detects it again.
- Check the PC manufacturer’s guidance for booting from installation media and storage detection, because Windows Setup depends on the drive being visible to the system firmware.
Before reinstalling:
- Back up any needed files if they are still accessible.
- Confirm the previously activated Windows edition if possible.
- If Windows was activated before reinstalling, check whether the digital license was linked to a Microsoft account. In Windows, that status appears under Settings > System > Activation.
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