Purchased digital Windows 11

Brian K Satterfield 0 Reputation points
2026-09-11T22:38:07.1566667+00:00

Purchased Order (PII Removed) and have not received it yet. need refund Total

$150.47

Windows for home | Windows 11 | Install and upgrade
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Estrella721 45,810 Reputation points Independent Advisor
    2026-09-11T23:46:47.5666667+00:00

    Hi,

    If you purchased a Windows 11 license, it should be tied to the Microsoft account used for the purchase. Please log in with that exact account here: https://account.microsoft.com/services. Can you find the license there?

    If not, or if you decide to pursue a refund, your best next step is to contact Microsoft Support directly:

    Click this link: https://support.microsoft.com/contactus/

    Sign in to your Microsoft account.

    Select Windows > Click 'Get home support'.

    Type "Chat with an agent" from the text field and press Enter.

    Click "Contact support" at the bottom.

    Select the product you need help with.

    Follow the prompts to connect with a live agent or request a call back.

    Was this answer helpful?

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.