Microsoft word document is greyed out

This usually happens because Word is still using the old subscription or account after the switch to Microsoft 365 Family.

Try this in order:

1. Confirm the Family subscription is active
   • Go to Services & subscriptions.
   • Sign in with the Microsoft account that was added to the Family plan.
   • Verify that Microsoft 365 Family appears as active or shared to that account.
2. Sign out of Word and sign back in with the correct account
   • Open Word.
   • Go to File > Account.
   • Sign out of every account shown under the Office account area.
   • Close all Office apps.
   • Open Word again and sign in with the Microsoft account that shows the active Family benefit.
3. If Word still shows the subscription notice, check payment status
   • Go to Payment options.
   • Make sure the payment method does not show an error.
   • If needed, update the payment method, then restart Word.
4. If the document is still read-only or commands are grayed out, check whether the file is locked by someone else
   • If the file is in a shared location and another person has it open in the desktop Office app, editing can be blocked.
   • In that case, use File > Save As to create a new copy and edit that copy.
5. If nothing changes after renewal or switching plans
   • Close all Office apps and restart the device.
   • Reopen Word and check whether the yellow subscription notice is gone.

If the notice is ignored, Office can go into reduced functionality mode: documents can still be opened and printed, but not edited or created.

References:

• A subscription notice appears when I open a Microsoft 365 application
• Office error "Account Notice: We've run into a problem with your Microsoft 365 subscription"
• Switched from my personal account to a family account owned by my cousin and I no longer have access to my files. - Microsoft Q&A
• File is locked by another user and commands are grayed out