I paid for a subscription that I would like to cancel

Luciano DiSerafino 0 Reputation points
2026-09-11T21:29:45.8966667+00:00

I paid for a subscription that I already have. I think it went under my partner's email. I just purchased it 10 minutes ago. I would like a refund, please.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
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  1. EmilyS726 264.9K Reputation points Independent Advisor
    2026-09-11T22:03:36.44+00:00

    Hello

    If it was subscribed via Microsoft directly, since it is within 30 days, after you cancel it, please contact support to get refund assistance. Make sure you sign into your partner's account.

    Go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.

    You can reference this detail step by step instruction with screenshots I posted in this thread: https://learn.microsoft.com/en-us/answers/c/2714817

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  2. Bence Weiszmann 1,560 Reputation points
    2026-09-11T21:42:15.7333333+00:00

    Dear @Luciano DiSerafino

    You can check your recent orders and active subscriptions here:

    If you see the subscription, click Manage, and then choose Cancel. During the cancellation process, Microsoft will check whether the subscription is eligible for a refund. If a refund is available, you will be given the option to request it.

    Official guide: https://support.microsoft.com/en-us/accounts-billing/subscriptions/cancel-your-microsoft-subscription

    If you purchased the subscription through a third-party provider, such as Apple, Google, Amazon, or another retailer, you will need to contact that provider directly to request the refund. https://support.microsoft.com/en-us/accounts-billing/subscriptions/manage-your-microsoft-365-subscription-purchased-through-a-third-party

    Best regards,
    Bence

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