MY LAPTOP TOUCH PAD ISN'T WORKING

Gloria Bamitale 0 Reputation points
2026-09-11T21:20:47.6566667+00:00

Dear Microsoft Support,

I’m contacting you because the touchpad on my device is not working properly. I have tried checking the device settings and restarting the computer, but the issue is still present.

I would appreciate your assistance in identifying the cause of the problem and providing the appropriate troubleshooting steps to get the touchpad working again.

Please let me know if you need any additional information about my device or if there are any specific diagnostics I should run.

Thank you for your assistance.

Kind regards,

Gloria

Windows for home | Windows 11 | Devices and drivers
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  1. AI answer

    2026-09-11T21:21:04.52+00:00

    Try these steps in order:

    1. Check basic hardware first.
      • If the laptop has a touchpad function key, press that key or Fn + that key to make sure the touchpad was not disabled.
      • If using any USB mouse, USB hub, or wireless receiver, disconnect it temporarily and test the touchpad again.
      • Make sure the touchpad surface is clean and there is no dirt blocking sensors.
    2. Update the touchpad driver.
      • The recommended method is Windows Update.
      • Go to Settings > Windows Update and install available updates.
      • Microsoft also states the touchpad driver can be updated through Device Manager.
      • In Device Manager, look for the touchpad under:
        • Human Interface Devices
        • Mice and other pointing devices
    3. Reinstall the touchpad driver if updating does not help.
      • In Device Manager, find the touchpad under Human Interface Devices or Mice and other pointing devices.
      • Reinstalling the touchpad driver can help because it forces the latest drivers to download from Windows Update.
    4. If the touchpad is being detected only as a basic mouse or gestures are missing, install the laptop maker’s drivers.
      • Install the device manufacturer’s Serial IO / Chipset driver first.
      • Then install the manufacturer’s touchpad driver.
      • Restart after each installation.
    5. If the touchpad still does not work:
      • Test whether the touchpad works in Safe Mode or in the device firmware/BIOS.
      • If it does not work there either, the issue is more likely hardware-related.
      • At that point, contact the laptop manufacturer for service or repair help.

    For Surface devices, the Surface app can be used to check driver and firmware health and install updates.

    References:

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  2. Lester Bernard Reyes 84,725 Reputation points Independent Advisor
    2026-09-11T22:02:04.71+00:00

    Hi, I'm Bernard. I'm happy to help!

    It seems that there is a miscalibration with the touchpad driver, or there is a hardware-related issue. To sort out the issue, I recommend rolling back the touchpad driver.

    -Press the Windows key + X

    -Go to Device Manager

    -Click View > Click Show hidden devices

    -Expand the Mice and other pointing devices or Human Interface Devices (HID)

    -Look for your touchpad driver

    -Right-click and click Update Driver

    -Select Browse my computer for drivers

    -Click Let me pick from a list of available drivers on my computer

    -Choose an old driver or another driver name, then select it and hit next until it installs.

    -Restart the PC and check.

    Note: If the issue persists, I suggest downloading and installing the BIOS and Chipset update from your manufacturer's website to ensure that there is no miscalibration.

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