Hi, I'm Bernard. I'm happy to help!
This issue occurs when there is a miscalibration with the audio driver on the PC or there is a hardware-related issue. To sort out the issue, kindly follow the steps below:
Method 1. Run Audio troubleshooter:
Press the Windows Key + R, then type in:
msdt.exe /id AudioPlaybackDiagnostic
Then hit OK and follow the prompt to run the Audio troubleshooter.
Method 2. Roll Back Audio driver:
-Press the Windows key + X
-Go to Device Manager
-Expand the Sound, video and game controller
-Look for Realtek (R) Audio or High Definition Audio
-Right-click and click Update Driver
-Select Browse my computer for drivers
-Click Let me pick from a list of available drivers on my computer
-Choose an old driver or another driver name, then select it and hit next until it installs.
-Restart the PC and check.
Note: If the issue persists, please download and install the audio driver from your manufacturer’s website.