i have not received verification code

Try these checks in order:

1. Check the correct inbox or phone.
   • Email codes are sent only to the primary alias or another email added as a sign-in verification method.
   • If by email, check Junk/Spam for a message from @accountprotection.microsoft.com and mark it as trusted.
2. Avoid requesting too many codes.
   • Excessive or repeated requests can cause Microsoft to temporarily stop sending codes.
3. Check for temporary blocking or delays.
   • Unusual activity on the account can trigger a temporary block.
   • Heavy compromised traffic in a region can also delay delivery, and this usually resolves after some time.
4. If the code should arrive by SMS:
   • Make sure the phone does not block texts from unknown numbers.
   • If prompted, choose I don't have a code to request another one.
   • Make sure the message inbox is not full and the messaging app is working.
   • VOIP numbers cannot be used for sign-in or verification codes; use a mobile number.
5. Verify the saved security info.
   • Sign in to the Security page and select Update info to confirm the phone number or email is correct.
   • If available, choose a method that is known to work.
6. If the verification email is another Microsoft account such as Outlook.com, Hotmail.com, Live.com, or MSN.com:
   • Open the first sign-in in a browser privacy window.
   • Keep that window open when prompted for the code.
   • Open a second privacy window and sign in to the alternate email account there.
   • Copy the code back to the first window.
7. If access to the old phone or email is lost:
   • At the verification prompt, select I don't have any of these and follow the prompts to replace security info.
   • If the password is also unknown and no security info is accessible, use the account recovery form.
8. If sign-in still fails:
   • Use the sign-in helper or Contact Support. Support agents cannot send verification codes or change account details.

• Troubleshoot Microsoft verification code issues
• Troubleshoot Microsoft verification code issues
• Troubleshoot Microsoft verification code issues
• Troubleshoot Microsoft verification code issues