Verification Challenge Failing to Resolve

Question

Verification Challenge Failing to Resolve

Jason E 0

Screenshot 2026-09-11 123607

I am getting this error when trying to sign up for a Microsoft 365 Business plan. Reload Challenge does not fix the issue. Note: I have done all of the standard troubleshooting steps. Browser, network, cache, cookies not blocked.

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Answer 1

Hin Vo 445 Independent Advisor

Hi @Jason E

From your description, it looks like the issue is occurring during the human verification/challenge step of the Microsoft 365 Business Standard trial signup process, before the account creation is completed.

Could you please try the following:

Open the signup page in an InPrivate/Incognito window.

Try a different browser.

Disable any VPN, proxy, ad blocker, or browser security extensions.

Please give these steps a try and let me know if the issue persists.

Jason E 0 Reputation points

2026-09-11T17:32:16.5633333+00:00

Hello, thanks for the response. I have tried all of these and the issue persists.
Hin Vo 445 Reputation points Independent Advisor

2026-09-11T18:14:00.15+00:00

Hi @Jason E

I tested the signup process on my end and was able to get past the human verification step without any issues. As a workaround, could you please try signing up again using a newly created email address and see if the issue persists?
Jason E 0 Reputation points

2026-09-11T18:29:45.53+00:00

Hello, I just tried this again using a newly created email address (Gmail, if that matters). Same issue.