Finger Print Not Working

Try these steps in order:

1. In Device Manager, check whether the fingerprint sensor appears under Biometric devices.
   • If it is listed, right-click the fingerprint device, select Uninstall device, then restart the PC.
   • After restart, Windows should try to reinstall the driver.
2. In Settings > Accounts > Sign-in options:
   • If Fingerprint recognition (Windows Hello) is available, remove the current enrollment and set it up again.
   • If the message still says “We couldn’t find a fingerprint scanner compatible with Windows Hello Fingerprint”, continue to the next step.
3. Check whether Virtualization Based Security is running:
   • Open System Information > System Summary.
   • Confirm Virtualization Based Security shows Running.
   • Then go to System Information > Software Environment > Running Tasks and check for bioiso.exe and ngciso.exe.
4. Restart the biometric service.
   • Warning: this step requires removing the current PIN first.
   • Go to Settings > Sign-in options and remove the PIN.
   • Open Command Prompt as administrator and run:

          net stop wbiosrvc && net start wbiosrvc
     

   • Then check whether fingerprint sign-in works again.
5. If Windows Hello was working before, a recently installed app, driver, or update might be causing the problem. In that case, try a fresh start by restoring or resetting the PC.
6. If the device is joined to a work or school account, disconnect it from Settings > Accounts > Access work or school, restart, and then check Sign-in options again.

If fingerprint sign-in starts working again, add the fingerprint again and capture slightly different finger positions during setup to improve recognition.

• Windows Hello Enhanced Sign-in Security
• Troubleshoot problems with Windows Hello on Surface
• Windows Hello common issues and troubleshooting tips
• Windows Hello unavailable — can’t change password or fingerprint - Microsoft Q&A
• Windows Hello not working - Microsoft Q&A