Finger Print Not Working

Tayfi Tahfoor 0 Reputation points
2026-09-11T16:47:58.7733333+00:00

This option is Currently Unavailable..Screenshot 2026-09-11 194651

Windows for home | Windows 11 | Accounts, profiles, and login
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  1. David-M 125.2K Reputation points Independent Advisor
    2026-09-11T17:25:53.2+00:00

    Hi. I'm David, and I'm happy to help you.

    It is necessary to investigate this issue to understand the reason for it.

    Please do the following:

    1. Press "Windows + X" and select "Device Manager";
    2. Click on the "View" menu and select "Show hidden devices";
    3. Expand "Biometric devices";

    (If you don't have the Biometric devices category, let me know.)

    1. If the biometric reader is listed, right-click and select "Properties". Check for an error in "Device Status". If you see an error under Device Status, please share a screenshot.
    • If you can't identify the biometric reader, please share a screenshot of the devices under the Biometric devices category.
    • Use the shortcut "Windows + Shift + S" to use the screenshot tool.

    Also, share a screenshot of your system information.

    • Press "Windows + R", type msinfo32 and press Enter.

    Maximize the window and use the shortcut "Windows + Shift + S" to use the screenshot tool.

    Looking forward to your reply.

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  2. AI answer

    2026-09-11T16:48:21.5966667+00:00

    Try these steps in order:

    1. In Device Manager, check whether the fingerprint sensor appears under Biometric devices.
      • If it is listed, right-click the fingerprint device, select Uninstall device, then restart the PC.
      • After restart, Windows should try to reinstall the driver.
    2. In Settings > Accounts > Sign-in options:
      • If Fingerprint recognition (Windows Hello) is available, remove the current enrollment and set it up again.
      • If the message still says “We couldn’t find a fingerprint scanner compatible with Windows Hello Fingerprint”, continue to the next step.
    3. Check whether Virtualization Based Security is running:
      • Open System Information > System Summary.
      • Confirm Virtualization Based Security shows Running.
      • Then go to System Information > Software Environment > Running Tasks and check for bioiso.exe and ngciso.exe.
    4. Restart the biometric service.
      • Warning: this step requires removing the current PIN first.
      • Go to Settings > Sign-in options and remove the PIN.
      • Open Command Prompt as administrator and run: 
             net stop wbiosrvc && net start wbiosrvc
      • Then check whether fingerprint sign-in works again.
    5. If Windows Hello was working before, a recently installed app, driver, or update might be causing the problem. In that case, try a fresh start by restoring or resetting the PC.
    6. If the device is joined to a work or school account, disconnect it from Settings > Accounts > Access work or school, restart, and then check Sign-in options again.

    If fingerprint sign-in starts working again, add the fingerprint again and capture slightly different finger positions during setup to improve recognition.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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