microsoft\xbox loop bug

Contextz QD 0 Reputation points
2026-09-11T15:19:52.2733333+00:00

When I was trying to switch my accounts From the Minecraft launcher or the Xbox app, It wont let me Switch Looping the sign in, either i choose password or code i give the code or password It just ask for it again

Windows for home | Windows 11 | Accounts, profiles, and login
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  1. Hendrix-V 18,605 Reputation points Microsoft External Staff Moderator
    2026-09-11T23:41:47.6733333+00:00

    Hi Contextz QD,

    Based on the information shared, the issue appears to be limited to the Xbox app and Minecraft Launcher sign-in process on the device, where authentication repeatedly loops back to the sign-in prompt instead of completing the account switch.

    You can also try the following:

    1. Sign out of the Microsoft Store, Xbox app, and Minecraft Launcher completely.
    2. Open Settings > Accounts > Email & accounts and remove any unused or outdated Microsoft accounts listed under accounts used by apps.
    3. Restart the device.
    4. Sign in to the Microsoft Store first, then launch the Xbox app and Minecraft Launcher and try the account switch again.

    If the issue continues, test the affected account from a newly created local Windows user profile. This helps determine whether the behavior is tied to the current Windows profile or is occurring system-wide.

    Let me know if you need further assistance, feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  2. AI answer

    2026-09-11T15:20:11.55+00:00

    This sign-in loop on Xbox app or Minecraft Launcher is commonly caused by stuck or corrupted cached sign-in credentials on the PC, especially when the account works in a browser or on another device.

    Try these steps in order:

    1. Clear saved Microsoft/Xbox credentials
      • Open Credential Manager.
      • Go to Windows Credentials.
      • Remove entries related to Microsoft account, Microsoft Store, and Xbox.
      • Restart the PC.
      • Try signing in again.
    2. Reset the affected app
      • Open Settings > Apps > Apps & features.
      • Find the app that is looping, such as Xbox app or Minecraft Launcher.
      • Select Advanced options.
      • Choose Reset.
      • Then try signing in again.
    3. If the account itself may be blocked during verification
      • Try another verification method connected to the account.
      • Try a different network, such as switching between Wi‑Fi and mobile hotspot.
      • If repeated attempts were made, wait at least 24 hours before trying again. Repeated retries can extend the block.
      • Use the sign-in helper: Start
    4. If the username or password is no longer accepted even though it is correct
      • Use Recover your account: Recover your account
      • Make sure the sign-in address uses the correct domain, such as the correct Outlook, Hotmail, or Live domain.
      • If one alias is not recognized, try another email alias or phone number on the account.
    5. If recovery still says the account cannot be found
      • Contact support and report that the username has stopped working: Contact support

    If the loop happens only inside Microsoft apps on this PC, step 1 is the most directly matched fix from similar cases.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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