How to restore my account.

If your Microsoft 365 Personal/Family subscription is still active until April 2027, changing your password should not cancel the subscription. The immediate issue is recovering access to the Microsoft account that owns the subscription.

Microsoft’s recommended recovery path is the Sign-in Helper, followed by password recovery if required. Microsoft Support

Do this first

Open Microsoft's official Sign-in Helper: Microsoft Account Sign-in Helper

Enter the same Microsoft account email address that you used for Microsoft 365.

Follow the verification prompts.

If Microsoft offers a verification method you can access, obtain the code and create a new password. Microsoft Support

After recovering the account, check your Microsoft 365 subscription from: Microsoft Account Services & subscriptions

If you changed the password but the new password is rejected

Use Microsoft's account recovery process rather than repeatedly attempting to sign in:

Microsoft Account Recovery

If you no longer have access to the displayed recovery email/phone, Microsoft directs you to the Sign-in Helper and, where applicable, the account recovery form. Microsoft Support

Important: if Microsoft says the account is "locked"

That's different from simply forgetting the password. Microsoft says a locked account can require a security-code verification or an account reinstatement process. Microsoft Support

If your subscription is actually a Work/School Microsoft 365 account

If the account is something like ******@company.com, rather than a personal outlook.com, hotmail.com, etc., the recovery process is different. A work/school account may require the organization's administrator to reset your password. learn.microsoft.com

Greetings!

This is Tin, I'll do my best to help you. May I know what is the exact error message that you're getting when trying to sign in?

Have you tried to reset your password via MS Account Recovery Form? If not yet, please try that and check if it will help to reset your password and let you access your account again.

Help with the Microsoft account recovery form

https://support.microsoft.com/en-us/accounts-billing/manage/help-with-the-microsoft-account-recovery-form

Thanks,

Tin

Thank you for letting me know. It means, your MS Account with the subscription is not signed in to your MS Office apps. Please click File Tab on your MS Office Word or any MS Office app, then click Accounts, please make sure that the correct account is signed in from there. After that, please relaunch the app and check if the issue persists.

Thanks,

Tin

Please click File Tab, then scroll down and look for Accounts option. You might also see More before choosing Accounts. After that, please make sure the the correct account is signed in. Then you can active your MS Office Apps. Thanks