Identity validation keeps auto-failing and requests a new document with no way to upload one

Question

Identity validation keeps auto-failing and requests a new document with no way to upload one

Josh Bolstad 0

I'm trying to complete identity validation for my organization in Azure, and it keeps auto-failing every time.

The rejection message says:

"Hello, Thank you for providing additional documents to our team for account verification. Upon review, we identified that the documents you've shared are too old to be considered for account verification. Please provide a document where the expiration date is a future date that is at least two months away. Thank you, Vetting Operations Support"

The problem is there is no visible option anywhere in the identity validation panel to actually upload or attach a new document. I've tried deleting the identity validation entry and starting a brand new one from scratch, refreshing and reopening the panel, and re-entering all the organization details manually.

Every single time, the submission auto-fails immediately with the same "documents too old" message asking for a newer document, but the UI gives no field, button, or link anywhere to attach a file. This creates a loop where the process can never actually be completed.

Has anyone else run into this? Is there a specific step or hidden upload option I'm missing, or is this a known bug that needs to be escalated to support?

Jacob Brogan 0 Reputation points

2026-09-11T14:02:18.87+00:00

I'm having almost the same issue for organization validation. I've tried twice now, both identity validations eventually failed with reason: "Please provide additional document(s) listed below dated within the past 12 months to verify your organization. Formation/incorporation records, franchise or agency appointment letters, government-issued licenses, registration certificates, or tax filing records."

But like you found, there is no option to upload documents anywhere in the UI. I'm the subscription owner, and have also given myself the "Artifact Signing Identity Verifier" role before starting the process, but it seems to have had no effect.
Josh Bolstad 0 Reputation points

2026-09-11T14:06:01.5666667+00:00

At this point I'm convinced It's just a money grab to make us pay for the monthly support to get past it.

1 answer

Your answer

Jacob Brogan 0 Reputation points

2026-09-11T14:02:18.87+00:00

I'm having almost the same issue for organization validation. I've tried twice now, both identity validations eventually failed with reason: "Please provide additional document(s) listed below dated within the past 12 months to verify your organization. Formation/incorporation records, franchise or agency appointment letters, government-issued licenses, registration certificates, or tax filing records."

But like you found, there is no option to upload documents anywhere in the UI. I'm the subscription owner, and have also given myself the "Artifact Signing Identity Verifier" role before starting the process, but it seems to have had no effect.
Josh Bolstad 0 Reputation points

2026-09-11T14:06:01.5666667+00:00

At this point I'm convinced It's just a money grab to make us pay for the monthly support to get past it.

Answer 1

Meha-MSFT 2,365 Microsoft Employee Moderator

Be sure to not use free host domains in email addresses and try creating another request where the email address meet the below requirements. User's image

Jacob Brogan 0 Reputation points

2026-09-11T16:34:53.6233333+00:00

That is not the problem. I'm using a gmail address I've had for a long time and had no problem receiving any emails. The emails simply stated that Identity Verification failed and to log in to the portal to see the reason why.
Josh Bolstad 0 Reputation points

2026-09-11T16:47:24.64+00:00

Did you read the thread? And yes, I did use the right address.
Josh Bolstad 0 Reputation points

2026-09-11T16:48:55.99+00:00

There's nowhere to submit the document. I even deleted the identity to start over and it defaulted to this again.